1. Introduction

TaskBid Portal FZ-LLC ("TaskBid", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform available at taskbid.com and through any TaskBid mobile applications (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Who We Are and How to Contact Us

TaskBid Portal FZ-LLC is a company registered in Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates.

Data Controller: TaskBid Portal FZ-LLC is the data controller responsible for your personal data.

Contact Information:

• Email: support@taskbid.com
• Registered Address: VUNE0971 Compass building - Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, Ras Al Khaimah, United Arab Emirates

For any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at dpo@taskbid.com.

3. Data Protection Principles

We adhere to the following principles when processing your personal data:

• Process data lawfully, fairly, and transparently
• Collect data for specified, explicit, and legitimate purposes
• Ensure data is adequate, relevant, and limited to what is necessary
• Keep data accurate and up-to-date
• Store data for no longer than necessary
• Process data securely and protect against unauthorized processing, loss, or damage

4. The Data We Collect About You

We collect several categories of information from and about users of our Platform:

4.1 Identity and Contact Data

• Full name
• Email address
• Phone number
• Profile pictures
• Company details (for Bidders)

4.2 Business and Professional Data

• Business license information (for Bidders)
• Professional qualifications
• Service descriptions
• Business activities

4.3 Account Data

• Account preferences
• Role on the Platform (Tasker or Bidder)
• Account status

4.4 Transaction Data

• Services requested or offered
• Task descriptions
• Bid details
• Credit purchases and usage
• Service history

4.5 Technical Data

• IP address
• Browser type and version
• Device information
• Operating system
• Location data
• Login information
• Time zone

4.6 Profile and Usage Data

• Ratings and reviews
• Task and bid history
• Preferences and settings
• Communications with other users
• Platform interaction data

5. How We Collect Your Data

We use different methods to collect data from and about you, including:

5.1 Direct Interactions

Information you provide when you:

• Create an account
• Complete your profile
• Post Tasks or submit Bids
• Purchase or use Credits
• Communicate with other users
• Submit reviews or ratings
• Contact customer support
• Participate in surveys or promotions

5.2 Automated Technologies

As you interact with our Platform, we may automatically collect Technical Data using:

• Cookies
• Server logs
• Web beacons
• Pixel tags
• Other similar tracking technologies

5.3 Third-Party Sources

We may receive data from:

• Business verification services
• Payment processors
• Analytics providers
• Advertising partners
• Identity verification services

6. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

6.1 To Provide and Maintain our Platform

• Create and manage your account
• Enable Task creation and Bid submission
• Facilitate communication between Taskers and Bidders
• Process payments and manage Credits
• Manage the review and rating system

6.2 To Improve and Personalize the User Experience

• Analyze usage patterns to improve Platform features
• Customize content and recommendations
• Respond to your feedback and support requests
• Develop new features and services

6.3 For Security and Legal Compliance

• Verify user identity and prevent fraud
• Enforce our Terms & Conditions
• Comply with legal obligations
• Resolve disputes and troubleshoot problems
• Protect the rights, property, and safety of TaskBid and Platform users

6.4 For Marketing and Communications

• Send administrative notifications, service updates, and security alerts
• Provide information about new features, promotions, or events (with consent)
• Administer the Referral Program

7. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:

7.1 Platform Users

• Taskers can see Bidder profiles, business licenses, and service details
• Bidders can see Task descriptions and Tasker information
• Reviews and ratings are visible to other users as described in our Terms & Conditions

7.2 Service Providers and Business Partners

• Payment processors
• Cloud hosting providers
• IT and system administration services
• Professional advisers (lawyers, bankers, auditors, insurers)
• Analytics providers
• Marketing partners

7.3 Legal and Regulatory Authorities

• Government bodies, regulators, and other authorities when required by law
• Law enforcement agencies in connection with investigations or legal proceedings
• RAKEZ and other UAE regulatory bodies as required for compliance

7.4 Corporate Transactions

We may transfer your personal data to a third party in the event of a reorganization, merger, sale, joint venture, assignment, or other transfer of all or any portion of our business, assets, or stock.

8. International Transfers

TaskBid operates primarily in the UAE, but we may transfer, store, and process your information in countries other than your country of residence. Whenever we transfer your personal data outside the UAE, we ensure a similar degree of protection is afforded to it by implementing suitable safeguards in compliance with UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection.

9. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11. Your Legal Rights

Under UAE data protection law, you have the following rights:

11.1 Right to Access

You have the right to request copies of your personal data.

11.2 Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

11.3 Right to Erasure

You have the right to request that we delete your personal data in certain circumstances.

11.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

11.5 Right to Data Portability

You have the right to request the transfer of your personal data to another organization or directly to you.

11.6 Right to Object

You have the right to object to our processing of your personal data in certain circumstances.

11.7 Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us at support@taskbid.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

12. Cookies and Similar Technologies

12.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. We use cookies and similar technologies to enhance your experience on our Platform.

12.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly
• Functional Cookies: Enable personalized features and remember your preferences
• Analytical Cookies: Help us understand how users interact with our Platform
• Marketing Cookies: Track your activities across websites to deliver targeted advertising

12.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, if you disable cookies, some features of our Platform may not function properly.

13. Children's Privacy

Our Platform is not intended for children under 18 years of age, and we do not knowingly collect personal data from children. If we learn we have collected personal data from a child without appropriate parental consent, we will delete that information promptly.

14. Third-Party Links

Our Platform may contain links to third-party websites, applications, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

15. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will provide notice through the Platform or by other means, such as email. Your continued use of the Platform after such notice constitutes your acceptance of the changes.

16. Governing Law and Dispute Resolution

This Privacy Policy is governed by the Federal Laws of the United Arab Emirates and the local laws of the Emirate of Ras Al Khaimah. Any disputes relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions in our Terms & Conditions.